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Lifecycle email programs for Burnaby's tech, gaming, and retail brands.
TML Agency builds Klaviyo, HubSpot, Braze, and Iterable email and SMS programs for Burnaby companies โ from BCIT and SFU-adjacent tech startups to Metrotown retail brands and the gaming and interactive media companies in the city's production economy. We architect welcome, onboarding, cart abandonment, post-purchase, win-back, replenishment, and VIP lifecycle flows; implement RFM segmentation, dynamic content, predictive send-time optimization, and A/B subject line testing; and build SPF/DKIM/DMARC deliverability infrastructure that keeps Burnaby's technically literate subscriber lists landing in the inbox, not spam.
500+ brands ยท 15+ years ยท Senior team only
Quick Answer
Burnaby's commercial landscape is split between the tech and gaming production economy in the east (SFU tech transfers, EA, Lush Fresh Handmade Cosmetics HQ) and the Metrotown retail and e-commerce corridor in the west. TML Agency builds email programs for both sides: enterprise-grade lifecycle systems for Burnaby's tech and gaming companies on Braze, Iterable, or Customer.io, and Klaviyo-based e-commerce programs for the retail brands that orbit Metrotown.
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Emails Delivered
TML provides email marketing in Burnaby for businesses that need a practical growth partner, not another generic vendor. Our email marketing services in Burnaby cover strategy, execution, reporting, and ongoing improvement, with recommendations shaped around your market, margins, and buyer journey across British Columbia.
Updated May 2026: Pre-summer hiring and event seasons are lifting demand for social media management and influencer activations. For businesses in Burnaby, this makes email marketing one of the highest-leverage investments right now. TML reviews and refreshes strategies each month to stay aligned with current market conditions. Businesses across this market are accelerating their email marketing investment as digital competition intensifies. TML's strategy team operates in the same timezone and market context as Chandigarh, enabling seamless collaboration and culturally aligned campaigns that resonate with local buyers.
Why Choose TML
Burnaby is home to EA, Ubisoft Vancouver, and a cluster of indie studios. We build player lifecycle email programs โ launch announcements, DLC release flows, lapsed-player win-back, anniversary and milestone triggers โ that work within gaming platform constraints and CASL.
SFU and BCIT spawn a continuous pipeline of Burnaby tech startups. We build HubSpot, Customer.io, and Braze onboarding, feature-adoption, NPS-triggered win-back, and expansion sequences for product-led and sales-led SaaS companies.
Burnaby's Metrotown-adjacent retail and e-commerce sector gets full Klaviyo lifecycle builds โ welcome, browse abandonment, cart abandonment, post-purchase, and replenishment flows โ with dynamic content blocks personalized by purchase history and segment.
Selected Work
Our Process
A proven playbook refined across 500+ engagements. The depth scales to your budget โ the rigour never does.
We start by understanding your Burnaby business goals, target audience, and current email marketing landscape to identify opportunities.
Our team develops a tailored email marketing strategy designed specifically for the Burnaby market and your unique business needs.
We execute the plan with precision โ deploying email marketing campaigns and assets optimized for maximum impact in Burnaby.
We continuously monitor, analyse, and optimise your email marketing performance to ensure sustained growth for your Burnaby business.
Monthly transparent reports, actionable insights, and data-backed scaling recommendations so your Burnaby business keeps growing.
Email Marketing Services in Burnaby
Full email program strategy including audience segmentation, automation roadmap, campaign calendar, and KPI targets aligned to your revenue goals and customer lifecycle.
Revenue-driving automated sequences for welcome, abandoned cart, post-purchase, win-back, and custom lifecycle flows that earn revenue continuously without manual effort.
Professionally designed email templates and persuasive copy that reflects your brand voice, communicates value clearly, and drives recipients to take action with every send.
Strategic list growth through lead magnets and opt-in optimization, paired with regular list hygiene to maintain deliverability and keep your subscriber database healthy and engaged.
Advanced audience segmentation by behavior, purchase history, and engagement level to ensure every subscriber receives relevant, timely content that increases open rates and conversions.
Comprehensive performance reporting including open rates, click rates, revenue attribution, list growth, and A/B test results with actionable recommendations each month.
Email Marketing Agency in Burnaby

Burnaby's commercial landscape is split between the tech and gaming production economy in the east (SFU tech transfers, EA, Lush Fresh Handmade Cosmetics HQ) and the Metrotown retail and e-commerce corridor in the west. TML Agency builds email programs for both sides: enterprise-grade lifecycle systems for Burnaby's tech and gaming companies on Braze, Iterable, or Customer.io, and Klaviyo-based e-commerce programs for the retail brands that orbit Metrotown.
We handle the full email stack for Burnaby clients: platform audit and recommendation, CASL-compliant consent architecture, deliverability setup, list segmentation, flow architecture, template design, copy, A/B testing frameworks, and monthly reporting where revenue and pipeline lead. For gaming companies with cross-border subscriber bases we build compliant programs that satisfy CASL (Canada), CAN-SPAM (US), and GDPR (EU) simultaneously โ because a Burnaby studio's player list is inherently global.

Burnaby is home to thriving technology, film production, retail industries, and each requires a unique email marketing approach. With a diverse economy driven by technology, film production, retail, education, businesses are increasingly turning to digital solutions to stay competitive.
The competitive landscape in Burnaby is evolving rapidly. At TML, we help you navigate this by identifying gaps in your competitors' strategies and positioning your brand where it matters most.
Burnaby's gaming studios are sitting on re-engagement goldmines in their player email lists
Most gaming studios collect player email at account creation and then only use it for transactional messages and launch announcements. A structured lapsed-player win-back sequence โ triggered at 30, 60, and 90 days of inactivity with a personalized re-engagement hook (character update, in-game reward, new content highlight) โ consistently reactivates 18โ24% of churned players. For a Burnaby studio with 200,000 lapsed players, that's 36,000โ48,000 reactivations at near-zero cost per reactivation.
Email Marketing Expertise in Burnaby
Our Burnaby clients achieve an average 35% email open rate, well above industry benchmarks.
Our commitment to results keeps Burnaby businesses coming back. A 98% retention rate speaks to the quality of our work.
Over 500 email campaigns sent for businesses across British Columbia and beyond.
Over 10 million emails delivered for businesses across British Columbia with 99%+ deliverability.
Industries We Serve
Trusted by 500+ businesses
across Burnaby and Metro Vancouver
โTML completely transformed our email marketing performance in Burnaby. The results exceeded every target we set.โ
โ A. Sharma, CEO at Vertex Solutions
Verified Google Reviews
350+ reviews
across 2 locations
02/Awards & partnerships




FAQ
Yes โ gaming lifecycle email is a specific practice. We build player onboarding sequences, DLC and update announcement flows, anniversary and milestone triggers, lapsed-player win-back programs, and BFCM sale campaigns, all within CASL/CAN-SPAM/GDPR multi-jurisdiction compliance.
Mid-market Klaviyo or HubSpot retainers start at CAD $2,200/month; enterprise Braze or Iterable programs for gaming or SaaS companies with complex lifecycle architecture typically run CAD $6,000โ15,000/month.
Yes. We build consent architecture, unsubscribe mechanics, and data handling that satisfies CASL, CAN-SPAM, and GDPR simultaneously โ including CASL's express-consent requirements, CAN-SPAM's opt-out processing timelines, and GDPR's data-subject rights and legitimate-interest tests.
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Tell us about your goals โ we'll reply within one business day with next steps.
Verified Credentials & Sources
Independently rated and certified across the platforms our work runs on โ verifiable on the source directories below.
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Industries We Serve
Organic traffic: 10,000โ15,000 visits/month by month 12
Read case study โE-Commerce / Outdoor & LifestyleGoogle Shopping revenue: 3โ5x in 7 months
Read case study โProfessional ServicesConsultation requests: 1.8โ2.5x in 8 months
Read case study โGet a free consultation for your email marketing needs. No obligations โ just expert advice tailored to your Burnaby business.
500+ brands ยท 15+ years ยท Senior team only

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